Singapore Student Support Centre
Aventis Student Service
We are committed to reducing its carbon footprint and unnecessary printing. Therefore, all communications you receive from us will be by email or online. You will have access to University of Derby platform for information about your course and modules and get your module results.
You can access them both on and off campus.
We will email you with any important information about your timetable and module. It is your responsibility to make sure you read what we send you and make sure your mailbox does not get full (you will not be able to send/receive mail if it is full).
It is always a good idea to raise any module based questions with the teaching staff during class time. Academic staff also have office hours when you can arrange to meet them. It is normally best to email academics for appointments.
What If Things Go Wrong?
Personal problems: If you have personal problems or concerns you should speak to your course administrator.
Module specific academic problems: If you are having problems with an individual module, you should first approach the module leader or lecturer. If your concern cannot be resolved, then you should approach your Student Service Officer.
General academic queries: If you have general queries about your course or the regulations, you should speak to your course tutor or Student Service Officer.
Administrative problems: If you experience problems of an administrative nature (e.g. timetable clashes, illness, etc), you should inform your Student Service Officer.
Withdrawal/interruption: If you wish to withdraw from the university or temporarily suspend your studies, you must notify your Student Service Officer in writing as soon as possible. Interruption, without formally notifying us, may result in the year being considered as an attempt at the modules.
If you have any problems that are affecting your ability to study, please seek help or advise early – the earlier we know about any problems the better chance we have to help you.