What is the refund policy of the school if I decided to withdraw from the course?

Withdrawal caused by Aventis 

The possible scenarios are depicted under Refund Policy “Refund for Withdrawal with Cause” below.

Withdrawal caused by Students 

Students who wish to withdraw (or terminate) from the programme prior to / after commencement of course shall adhere to the terms and conditions of the refund policy. Aventis has sole discretion in approving withdrawal on case to case basis depending on the merit of the request.

Withdrawal Procedures

1. Students who wish to withdraw from their program must complete the “Withdrawal and Refund Request Form” and they are required to go through an interview with the Program Manager or Student Service Department, unless deemed not applicable by Aventis Graduate School. 
2. Request for withdrawal and any refund payment will only be processed after all applicable sections are duly completed in the form. 
3. For students under 18 years of age, Aventis Graduate School will seek parental/guardian approval prior to processing the request for withdrawal.
4. Upon completion of interview and whereby student’s decision to withdraw remain unchanged, Aventis Graduate School will process the request by the next working day and refund to the student within 7 working days (if any). 
5. The refund amount, according to the Refund Policy applicable to the course, will be determined from the date the School receives the “Withdrawal and Refund Request Form”.
6. The following payments are non-refundable and non-transferable:
1. Course Application Fee
2. Student Pass application fee
7. There will be no refund of course fees and miscellaneous fees for students who have to terminate their studies due to disciplinary action being meted out for failing to abide by the regulations and guidelines of Aventis and / or Singapore Authorities which may include Poor Academic, Poor attendance, Cheating and Plagiarism.
8. Course withdrawal may or may not result in refund of course fees paid (subject to the refund terms and conditions).

Refund for Withdrawal with Cause 

Aventis will notify the Students within 3 working days upon knowledge of any of the following:

1. It fails, for any reason, to commence the Course on the Course Commencement Date;
2. It terminates the Course, for any reason, prior to the Course Commencement Date;
3. It fails, for any reason, to complete the Course by Course Completion Date;
4. It terminates the Course, for any reason, prior to Course Completion Date; or
5. It has not ensured that the student meets the course entry requirement as set by the organization stated in Schedule A (Standard PEI-Student Contract) within any stipulated timeline set by CPE; or
6. The Student’s Pass application is rejected by the Immigration and Checkpoints Authority of Singapore (ICA).

Aventis shall, within three (3) working days of notifying the Student in writing of above circumstances (i) to (vi), provide the Student with information and details of the alternative confirmed course arrangement to allow the Student to make timely and appropriate decision on the alternative arrangement. The student shall be entitled to immediately withdraw from the Course by giving written notice to Aventis of his/her intention to do so. For circumstances under the above Clause, Aventis shall, within seven (7) working days after notifying the Student, refund to the Student:

• The entire amount of the Course Fees; and
• The Miscellaneous Fees.

Aventis shall also, as soon as it is practical, refund the Student the entire amount of the Course Fees and the Miscellaneous Fees, no later than seven (7) working days after receiving the student’s notice of withdrawal. Any decision relating to refund will be made at the sole discretion of Aventis and that shall be final

Refund for Withdrawal due to other reasons

If student withdraws from the course for any reason other than those stated in Clause 2.1 of the Student Contract, Aventis will refund the student an amount based on the table in Schedule D of the PEI-Student Contract within 7 working days upon dated acknowledgment from Student Service (subject to the Refund Terms & Conditions and Procedures).

Refund during Cooling-Off Period 

Applicable to new commencing students only, Aventis will provide students with a cooling-off period of 7 working days after the date that the PEI-Student Contract has been signed by both parties. The student will be refunded the highest percentage (as stated in Schedule D of the PEI-Student Contract) of the fees already paid if the student submits a written notice of withdrawal to Aventis within the cooling-off period, regardless whether the Student has started the course or not.

No Refund for Expulsion and Disciplinary Matters

Aventis reserves the right to discipline or expel any student who breaks Aventis’s rules, or who, in the opinion of the Management, is guilty of misconduct prejudicial to the interests of the Institute, and its students. Should any student be expelled from the course by the Management and/or Academic Director due to the following reasons, no refund will be provided.

• Cheating and Plagiarism
• Academic or personal misconduct

inappropriate behaviour such as drug offence, vandalism, mischief and/or theft, etc.

Non-Refundable Fees

Non-Refundable Fees	Remarks
Course Application Fee (where applicable)	Non-refundable except for circumstances (i) to (vi) listed under ‘Refund for Withdrawal with Cause’
Miscellaneous Fee (where applicable)
Student Pass Application Fee (where applicable)

Refund Table

% of [the aggregate amount of the fees paid under Schedule B of the Student Contract]	If Student's written notice of withdrawal is received
[100%]	Refer to Student Contract Clause 2.1
[85%]	("Maximum Refund") More than [60] days before the Course Commencement Date
[70%]	Before, but not more than [60] days before the course commencement date
[30%]	Before, but not more than [14] days before the course commencement date
[10%]	Before, but not more than [7] days before the course commencement date
[0%]	On or after the Course Commencement Date

Refund Terms & Conditions and Procedure

1. Students who wish to withdraw from their program and request for a refund must complete the “Withdrawal and Refund Request Form” and they are required to go through an interview with the Program Manager or Student Service Department, unless deemed not applicable by Aventis School of Management.
2. Request for withdrawal and any refund payment will only be processed after all applicable sections are duly completed in the form.
3. For students under 18 years of age, Aventis School of Management will seek parental/guardian approval prior to processing the request for withdrawal.
4. Upon completion of counseling and obtaining parental / guardian approval (where applicable), Aventis School of Management will process the request by the next working day and refund to the student within 7 working days (excludes time taken for postal services or external processing by banks).
5. The refund amount, according to the Refund Policy applicable to the course, will be determined from the date the School receives and acknowledges the “Withdrawal and Refund Request Form”.
6. The following payments are non-refundable and non-transferable:
1. Course Application Fee
2. Student Pass application fee
7. There will be no refund of course fees and miscellaneous fees for students who have to terminate their studies due to disciplinary action being meted out for failing to abide by the regulations and guidelines of Aventis and / or Singapore Authorities which may include Poor Academic, Poor attendance, Cheating and Plagiarism.
8. Refund will be made directly to student’s bank account from Aventis DBS ESCROW Account

A copy of the Withdrawal & Refund Request Form can be found and downloaded by clicking here: https://www.aventis.edu.sg/resources/