How do I appeal on my module result?

The results appeal policy follows closely to the university’s requirements for Masters programs. Kindly consult the program coordinator or contact student services for assistance on this.

For in-house programmes, the following are valid grounds on which an appeal can be submitted:
1. A piece of work handed in on time was not marked;
2. Alleged wrong advice from staff teaching the syllabus area (such as format of assessment, or extension approval)
3. Student’s grade was not based on the assessment methods specified
4. Allegation of bias must be supported by specific examples and supporting evidence;
5. Other circumstances if the Chair of the Appeal Panel accepts as reasonable.

The following are invalid grounds for appeal:
1. Learning objectives of the syllabus
2. Disagreement with the assessment methods approved for the syllabus
3. Disagreement with the standard required to receive particular grades in the syllabus
4. Study overload that prevented a higher grade;
5. Personal and medical problems, which should have been dealt with in EEC, re-sit or deferred assessment;
6. Financial implications of not passing the syllabus
7. The student received a higher grade in other modules;
8. Amount of time, work or effort expended for the assessment
9. General grievances;
10. Poor teaching (it can be voiced for feedback, but it cannot be used as appeals)
11. The need for additional marks to secure a pass grade
12. Administrative error or miscalculation, which can be solved through a direct query;
13. Family commitments;
14. Requesting a review or re-mark

Results Appeal Procedures
a. Students must fill up the Academic Appeal Form, provide detailed reasons for the appeal within seven (7) working days of the results release to the Student Services and pay an appeal fee of $107.00 (inclusive of GST). There must be valid grounds before this appeal may be made. During the process, students must continue per normal course of studies to ensure no disadvantage pending the outcome of the appeal.
b. The Student Services shall escalate the appeal to the Academic and Examination Board to organize a second marker to remark the assessment item; discuss and deliberate.
c. The examination board is required to make and endorse on all final decisions for appeals.
d. The outcome of the second marking will be made available to the student within four (4) weeks from the date of appeal for proprietary programmes, and not later than eight (8) weeks for Masters programs.

The following are solutions available to an Academic Appeal request where an appeal against a final result awarded to a student for a module is upheld (may be more than one solution):
1. Direct that the student be offered supplementary assessment in the module;
2. Direct that the student be offered a deferred replacement assessment;
3. Direct an apology for the student
4. Vary the mark and/or grade of a student in any module or any assessment component of any module;
5. Other solution as considered appropriate.

The appeal results will be released within 4 weeks for Aventis Programs, and not later than 8 weeks for Programs from external universities. Students will be notified on the outcome via email.

Student Services

Email               : [e-mail]

Phone             : [phone]

Whatsapp       : [phone]

To ensure objectivity in the appeal process, the appeal will be administered by an independent Examination Board. The outcome of the appeal can be one of the following:

• The original grade awarded will remain; or
• A better grade will be awarded; or
• A worse grade will be awarded

 Please allow 1-3 working days for our student service team to get back to you.

The decision of the Examination Board shall be final and no further appeal will be entertained.

A copy of the Appeal Request Form can be found downloaded by clicking here: https://www.aventis.edu.sg/resources/