You can refer to UWL IT Guide found in Aventis Student Resources (https://www.uwl.ac.uk/current-students/help/it-support)
You may also email UWL directly for assistance with this. Kindly provide your student ID/email, your cohort, name and phone number for them to contact you.
Email UWL IT Helpdesk at itservicedesk@uwl.ac.uk
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